Control Panel FAQ

From Fliqz FAQ

Contents 1 General 1.1 What web browsers do you support? 1.2 Does javascript need to be enabled in my browser? 1.3 Do cookies need to be enabled in my browser? 1.4 What is the minimum version of Flash that I need to have installed? 1.5 What version of Flash do I have? 1.6 Where can I get the latest version of Flash? 1.7 How do I Sign In to my Fliqz Account? 1.8 What do I do if I forgot my password? 1.9 How can I change my password? 1.10 How can I change my contact information? 2 Uploading Media Files 2.1 What types of media files can I upload? 2.2 How do I upload media files to my account using the Control Panel? 2.3 I’ve uploaded a media file, what next? 2.4 What does Processing mean? 2.5 How long does it take to process a media file? 2.6 What happens if my media file cannot be processed? 2.7 Can I (or my customers) upload a media file directly from my website or blog? 3 Managing Your Media Files 3.1 How do I delete a media file? 3.2 How do I embed a media file on my website or blog? 3.3 How do I get the permalink for a media file? 3.4 Can I create a personalized permalink for my media files? 3.5 How do find and use the Url to a media file's preview image? 3.6 How do I change a media file’s title or description? 3.7 How do I change a media file’s auto-play setting? 3.8 How do I change a media file’s auto-mute setting? 3.9 How do I locate a media file's unique identifier? 3.10 How do I publish my content to search engines? 4 Approval Feature 4.1 What is Approval? 4.2 I don’t have the approval feature, how do I activate it? 4.3 Once a media file is approved can I change the state back to pending? 4.4 Can I change Manual Approval to Auto Approval and vice versa? 5 Creating an Account and Payment 5.1 How do I register for an account? 5.2 Can I pay for my subscription with a Credit Card? 5.3 What Credit Card types do you accept? 5.4 What is the Credit Card Verification number? 5.5 Is my payment transaction safe? 5.6 I'm unable to process my credit card payment through the Fliqz website. What should I do? 5.7 I've signed up for a Fliqz subscription. When is my credit card billed? 5.8 How do I upgrade my account? 5.9 What happens if I run over my stream or upload limits during a given month? 5.10 Is a Free account really free? 5.11 Why are your prices so much less than other video solutions? 5.12 I want to learn more about Gold level solutions

General

What web browsers do you support?

For best results use either Firefox 2, IE 7, or Safari 3. Fliqz also supports older versions including IE 6, Firefox 1, and Safari 2. You can download the last most secure versions of Firefox, IE and Safari from

• Firefox: http://www.mozilla-browser.com/firefox.htm
• Internet Explorer: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
• Safari: http://www.apple.com/safari/

Does javascript need to be enabled in my browser?

Yes, javascript should be enabled in your browser.

Do cookies need to be enabled in my browser?

Yes, Cookies need to be enabled in your browser in order to use the Fliqz control panel.

What is the minimum version of Flash that I need to have installed?

You need Flash version of 9.0.28.0 or higher to use the Fliqz control panel.

What version of Flash do I have?

You can check to see what version of flash you using the Flash version checker page found here

Where can I get the latest version of Flash?

Flash can be freely downloaded from Adobe. Download the latest version of Flash from Adobe here

How do I Sign In to my Fliqz Account?

The link to the “Sign In” page is usually on the top right hand corner of any www.fliqz.com page.

1. Navigate to the Sign In page
2. Enter the email address that you created your account with in the “Email Address” field.
3. Enter your password and click the “Sign In” button. If you do not remember your password, use the “I forgot” link to recover your password.

What do I do if I forgot my password?

You can recover your Fliqz control panel password here.

How can I change my password?

You can change your password by using the Change Password link on the Account Information page. To change your password:

1. Sign in to your account.
2. Click the Account Information icon.
3. On the Account Information page, click the Change Password link.

How can I change my contact information?

You can change your contact information on the Account Information page. To use the Account Information page:

1. Sign in to your account.
2. Click the “Account Information” icon.
3. Change your information by clicking the Edit button.

Uploading Media Files

What types of media files can I upload?

Fliqz supports many types of video and audio file formats. For a complete list see What types of media files do you accept?

How do I upload media files to my account using the Control Panel?

The first step to adding a media file to your site is uploading it to your Fliqz Account. You can do this through the Control Panel or by using one of our uploaders.

Sign into your Fliqz account, click the Upload Icon and follow the instructions on the Upload page.

I’ve uploaded a media file, what next?

Once you’ve uploaded a media file to your Fliqz Account, the media file must be processed on the Fliqz servers so that the media file can be played in a video player. Once the media file is processed, you may embed and play the media file on your website.

What does Processing mean?

The status of “Processing” means that the uploaded media file is being converted to a format supported by the Fliqz player. The uploaded media file cannot be played until it is processed.

How long does it take to process a media file?

Depending on the length, type of the file and how busy the Fliqz application servers are, the Processing phase might take from several minutes to hours to finish.

What happens if my media file cannot be processed?

A status of “Broken” means that all attempts to process the uploaded media file have been unsuccessful. Fliqz accepts many types of media formats and up to 300 MB file size. In a few cases, certain combinations of media format and size might not be able to process. After the Fliqz application servers have made multiple unsuccessful attempts process a media file, then the file is said to be “Broken”.

Can I (or my customers) upload a media file directly from my website or blog?

Yes, it is easy to place a Fliqz video upload widget on your website or blog. Placing an uploader on your site is a simple way to allow people to upload user generated video content to your Fliqz video account.

To add a video uploader to your website or blog:

1. Sign in to your Fliqz account.
2. Navigate to the “Upload Videos” page by clicking the “Upload” icon.
3. The “uploader embed code” is located at the bottom of a the “Upload” page.
4. Copy the “uploader embed code”.
5. Paste the “uploader embed code” into your website or blog.

Managing Your Media Files

How do I delete a media file?

To delete a video, use the Manage Videos feature. Locate the video you wish to delete and then click the delete button. A confirmation dialog box asks you if you are sure that you wish to delete the video. Click the “Ok” button and the video is deleted.

How do I embed a media file on my website or blog?

The embed code for a media file is located on the Manage videos page and on the Video’s Details page. To embed a video on your website or blog:

1. Locate the video you wish to embed on your website or blog using the Manage Videos page.
2. Copy the text in the embed code field
3. Paste the embed code in your blog or webpage.

How do I get the permalink for a media file?

The permalink of a media file is a Url to a webpage where the video can always be viewed. A video’s permalink can be copied from the “Manage Videos” or “Video Details” pages.

Can I create a personalized permalink for my media files?

Personalized permalinks are available for Gold level customers. If you would like to personalize your videos’ permalinks, please contact your customer support representative.

How do find and use the Url to a media file's preview image?

The Url to a video’s preview image is available on the “Video Details” page. You may use the preview image link when creating playlist pages on your website. To get the Url for a media file's preview image:

1. Sign in to your Fliqz control panel.
2. Locate the video in the “Mange Videos” page.
3. Navigate to the “Video Details” page by clicking the “Details” button on the right hand side.
4. On the “Video Details” page, the link to the video’s “thumb” is in the right side below the “permalink”.

How do I change a media file’s title or description?

The Video Details page allows you see and edit certain information about the video. To change the title, description, auto-play, or auto-mute settings for a video:

1. Locate the video you wish to edit in the Mange Videos page.
2. Navigate to the Video’s detail page by clicking the “Details” button on the right hand side.
3. On the Video Details page, click the “Edit” button.
4. Change the title, description, auto-play or auto-mute setting and click the “Save” button.

How do I change a media file’s auto-play setting?

If a media file is set to auto-play then it is played automatically when it is loaded.

1. Locate the media file you wish to edit in the Mange Videos page.
2. Navigate to the media file detail page by clicking the “Details” button on the right hand side.
3. On the Video Details page, click the “Edit” button.
4. Change the auto-play setting and click the “Save” button.

How do I change a media file’s auto-mute setting?

To the auto-mute settings for a media file:

1. Locate the media file you wish to edit in the Mange Videos page.
2. Navigate to the media file's detail page by clicking the “Details” button on the right hand side.
3. On the Video Details page, click the “Edit” button.
4. Change the auto-mute setting and click the “Save” button.

How do I locate a media file's unique identifier?

Each media file has a unique identifier. You can use this identifier when creating custom code to display or manage your media files. To locate a media file ’s unique identifier:

1. Locate the video in the Manage Videos page.
2. Navigate to the Video Details page by clicking the Details button.
3. The Video Id is located at the bottom right hand corner of the Video Details page.

How do I publish my content to search engines?

Fliqz employs Media RSS to publish your content. Media RSS is an extension of the popular RSS feed. The extended capabilities of MRSS allow us to include a thumbnail as well as other video related data in the feed. A feed is essentially a hyperlink that, when executed, generates a list of published “Articles”. In our case, these “Articles” are your video assets.

Fliqz supports submission of your Video feeds to Google and the AOL / Truveo search engines. Each feed has been optimized and formatted to fit the requirements of these Search Engines.

In order to ensure that everything exposed in published content points back to your site, we need to have two things in place beyond the default setup of your Fliqz account.

1. Links to content must point to your domain and bring up the target video for view. We accomplish this with a Permalink setting.
2. The feeds must also originate from your site domain. This can be accomplished via a Re-Direct of the feed URL from your site domain to the Fliqz URL that is provided to you via the control panel.

Click here [http://faq.fliqz.com/docs/PublishingYourContent.pdf] for more details on how to set up this feature.

Approval Feature

What is Approval?

Approval is an easy way to protect your website from inappropriate or copyrighted material. Media files uploaded to your account can be isolated into a Pending inbox until approved. The approval feature is a simple to use tool that allows you to quickly preview and classify videos that have not yet been approved.

Using the Approval feature, you can either play the pending media files or review a series of snapshots spread taken during equal intervals of the video. Check off media files that you wish to approve, and click the “Approve” button.

I don’t have the approval feature, how do I activate it?

Approval is a standard feature with our Gold package. If you would like more information about the Approval tool or other features, please contact a Fliqz customer representative or mailto:support@fliqz.com. How do I review videos that are pending approval, approve, or deny videos? The Approval feature shows all of the videos that are pending approval. Using the Approval page, you can preview, approve, deny, or delete pending videos.

1. Sign in to your Fliqz Control Panel.
2. Click the Approve Icon on the main control panel page.
3. Check the videos that you wish to approve and click the “Approve” button.
4. Check the videos that you wish to deny and click the “Deny” button.
5. A history of Approved/Denied videos can be seen by clicking the “View Approved Videos” link.

Once a media file is approved can I change the state back to pending?

Yes, it is possible to change the video from Approved back to pending approval.

1. Locate the video in the “Manage Videos” page.
2. Click the “Details” button for the video you wish to modify.
3. On the Video Details page, click the “Edit” button.
4. Select Pending and click the “Save” button.
5. The video is now in a “Pending Approval” state.

Can I change Manual Approval to Auto Approval and vice versa?

Yes, if your account has access to the Approval Feature, you can change your account settings between "Auto-approval mode" and "Manual Approval Mode". "Auto-approval mode" means that newly uploaded media files are automatically approved without going through a visual inspection. "Manual Approval Mode" means that when a media file is uploaded and processed, that the file needs to be approved using the Approval Tool before the file changes from a "Pending Approval" to "Available" status.

To change your Account's Approval settings:

1. Sign into the control panel
2. Navigate to the Account Information page by clicking the Account Information Icon.
3. On the Account Information page, click the "Video Approval Preference" link on the right hand side.
4. Select either "Auto-approval mode" or "Manual approval mode" and click the "Save" button.

Creating an Account and Payment

How do I register for an account?

To register for a Fliqz account click here. When you register, you will need to:

1. Select a plan.
2. Enter your email address. Your login name is your email address.
3. Enter and confirm your password.
4. Read and check the terms and conditions.
5. Enter the security code that you see in the security code image.
6. Click the next button.
7. Follow the instructions depending on what type of plan you selected.

Can I pay for my subscription with a Credit Card?

Yes, Fliqz accepts MasterCard and Visa credit cards.

What Credit Card types do you accept?

We currently accept Visa and MasterCard credit cards.

What is the Credit Card Verification number?

The Credit Card Verification number (also called the CCV number), is 3 or 4 digit number usually on the back of the credit card. The purpose of the CCV is to provide an extra security protection against credit card fraud. For Visa and MasterCard, the Card Verification Number is a 3-digit number on the back of the credit card, on right side of the signature box.

Image:Controlpanel-ccv.gif

Is my payment transaction safe?

We take security and your privacy seriously. All credit card transactions use secure SSL when communicating with our payment gateway. All of our financial transactions take place with the well known payment gateway Authorize.Net. We do not store sensitive credit card information locally on any Fliqz servers.

I'm unable to process my credit card payment through the Fliqz website. What should I do?

If you are having problems processing your payment, here are some possible reasons.

1. Incorrect card type. Fliqz accepts Visa and MasterCard payments.
2. Card verification Number does not match the verification number on the credit card. To find out more information about how to locate the Card Verification number, click Here.
3. Part of the Billing address is incorrect. Make sure that the billing name and address entered correctly matches the billing address of the Credit Card.
4. The credit card has already expired or is about to expire. Check the expiration date on your credit card.
5. Card expiration date entered does not match the expiration date on the credit card.

If you are problems processing your payment, please contact a member of the Fliqz customer support at mailto:support@fliqz.com.

I've signed up for a Fliqz subscription. When is my credit card billed?

Credit card billing is monthly on the same day of the month. Once you've confirmed payment for your account, you billing day of the month is displayed on your order receipt. Generally the billing day of the month is the same day that you registered for an account. If you registered for an account toward the end of the month, on or after the 28th, then your monthly billing date is on the 1st day of the next month.

How do I upgrade my account?

If you would like to upgrade your account, contact a member of the Fliqz customer support at mailto: support@fliqz.com.

What happens if I run over my stream or upload limits during a given month?

We understand that the internet can at viral at times and will not turn off your service if you periodically run over you monthly limits. However, we do monitor usage. If your account frequently uses more than the limits of your current plan, we ask that you upgrade your account. To upgrade your account for more monthly streams, uploads, or other features, contact a member of customer support.

Is a Free account really free?

Yes, you pay nothing for a Free account. To help support our costs, unobtrusive advertisements might appear while a media file is playing in a Free account.

We also monitor the total number of streams and uploads for the acccount and strictly limit you to only the monthly amount. If you believe on a monthly basis you require additional uploads or streams, you can contact us to upgrade your account.

Why are your prices so much less than other video solutions?

Fliqz supports a large number customers. As a result we are able to buy high quality bandwith at a lower cost. We pass those savings on to you.

I want to learn more about Gold level solutions

To register for a Fliqz internet video solution or to learn more about our products, please contact the Fliqz Sales team at mailto:sales@fliqz.com.